Refund Policy

Refund Eligibility

If you request a refund due to a product quality issue, you must meet all of the following conditions:
• 1. Purchase Channel: You must have purchased the product through an official IpStar channel.
• 2. Payment Method: The currency used to pay for the product must not be cryptocurrency.
• 3. Application Deadline: You must submit your refund request within 7 days of your initial purchase of the specific product; requests submitted after this period will not be accepted.
• 4. Usage Restrictions:
• 4.1 Your data usage must not exceed 30% of the plan’s data allowance or 2GB.
• 4.2 If, within 7 days of purchase, the service becomes unusable due to reasons beyond your control (such as technical failures in the product system) and IpStar is unable to resolve the issue within 15 days, you are entitled to request a full refund of the remaining balance. Please contact IpStar promptly upon discovering a service malfunction. Failure to contact us within 7 days of purchase will be deemed as your acceptance of the service quality provided by IpStar.

If you believe there is an issue with the proxy IP or software, we are always available to assist you. We offer refunds or service replacements. If needed, please submit a request via email to our official customer service at: [email protected]

We will not provide refunds under the following circumstances:

The services we provide include, but are not limited to, the following:

• 1. The data provided by the customer during registration is incomplete, inconsistent, or contains false information.
• 2. The customer’s account is frozen or suspended due to illegal activities.
• 3. The customer violates the system or service agreement (please refer to the service agreement for specific provisions).
• 4. The customer has purchased a bundled package through the system dashboard and has begun transmitting or receiving data via the system.
• 5. The quality of the service provided meets the terms of the service level agreement (SLA) agreed upon by both parties.
• 6. The term of the purchased service package has expired.
• 7. Connection quality and speed are subject to third-party factors beyond IpStar’s control. IpStar makes no guarantees regarding any quality metrics of internet connections provided by third-party internet service providers, and you agree that no refunds will be issued for issues related to connection speed parameters.
• 8. Client software issues. If the customer uses third-party or proprietary software to access or use the system, IpStar is not responsible for the compatibility of such client software with the system.

Each customer is entitled to a single refund request, which applies only to the initial payment for the first order. If the customer has upgraded, renewed, or switched proxy IP plans, IpStar will refund only the initial amount paid. IpStar will not issue a refund if the customer abuses the service or violates this Agreement.

Any disputes arising from the customer’s access to the service or use of the system shall be resolved in accordance with the following dispute resolution procedure:

If you have any questions regarding refunds, cancellations, or order returns, please first contact IpStar’s customer support team via email at [email protected]. We will do our best to answer your questions and handle the matter. Please note that for security reasons, we record customer support conversations with clients.

Effective Date and Company Information

This Refund Policy is effective as of December 1, 2024, and is established and interpreted by IpStar. We reserve the right to modify this policy at any time. Any revised policy will be posted on our website and will take effect immediately. Please check periodically for the latest policy updates.

Contact Us

If you encounter any issues while using our services, or if you have any questions or feedback regarding our Terms of Service or Privacy Policy, please feel free to contact us. You can reach our support team via email at [email protected].