Frequently Asked Questions - Documentation

Billing and Payment Issues

1. Do you offer trials or payment refunds?

Under normal circumstances, we do not offer trials or refunds for any paid services. Please note that all payments are final. If you believe that the proxy or software is not working properly, we will always be ready to help you resolve the issue. Sometimes, we may offer 50M of trial traffic to newly registered users, but we cannot guarantee that this policy will continue and it may be terminated at any time.

2. How long will it take to receive proxy balance or activate my new account after payment?

You can use it immediately after payment. When you complete the payment, return to the console and refresh the page, and you will see the currently available traffic balance.

3. Is it safe to make online payments on your website?

We understand its importance to you. In fact, we entrust authoritative third - party payment platforms to handle payment transactions. These platforms include Stripe, PayPal, and Coingate, which are world - renowned, highly secure, and trustworthy. We only interact with third - party payment platforms and do not handle your payments directly. When you are ready to make a payment, the interface on the web page that asks you to fill in payment information (such as credit card numbers) is an interface integration component provided by the authoritative third - party payment platform. No one, including us, can collect your information. Therefore, your payment behavior is absolutely safe.

4. How do I purchase proxy services?

If you have already registered, please log in to our website, go to the console, find the product menu, or click the following link directly: https://ipstar.io/pricing/residential. Or you can click the following link and be redirected to the pricing page to view our products: https://ipstar.io/pricing/residential

5. Do you provide user tutorials?

Yes, we provide comprehensive tutorials on all functions. You can access the tutorials from here: https://ipstar.io/doc/use/android

6. How long can I use the proxy after selecting an IP?

When using a proxy, you can specify the lifespan of the IP or use it throughout the IP's validity period. Since the proxy is a residential proxy, the lifespan of a residential proxy ranges from a few hours to a few days.

7. How do I switch to another IP?

You can switch IP addresses in three ways: (1) Re - select an IP address channel from the obtained proxy list. (2) Call the dedicated API for switching IPs. For details, please refer to the API documentation. (3) Customize the proxy authentication username: The authentication user format of IpStar is usually "user - ipstr - 0 - country - N". Here is a real example: "u20247cwjfp - 6Kv3RsAYBc - 0 - BR - N". You can change the second segment "ipstr" to another random string to change the IP address. At the same time, you can change the fourth segment "country" to another country code to switch countries. You must change "ipstr" when switching countries; otherwise, the change will not be effective.

8. What should I do if the extracted IP address is unavailable?

We guarantee that most IPs are available. If this happens, please switch to another IP channel. IpStar only charges for valid IPs, which means that invalid IPs will not incur any fees.

9. How large is IpStar's IP pool?

IpStar has more than 90 million residential IP addresses and updates them regularly to provide the cleanest IP pool.

10. What are residential proxies used for?

Theoretically, you can use residential proxies for any operation that a regular proxy can perform. The undetectability of residential proxies makes them ideal for media streaming, online shopping, and data scraping on websites that block regular proxies. Considering potential risks, IpStar prohibits accessing sensitive websites through proxy IP addresses. These websites include websites in high - risk areas, government websites, certain specific websites, etc. When you access these websites through the IpStar proxy, you will receive an error message indicating that the target website is blocked. If you have any questions, please consult our online customer service.

11. What is the function of the whitelist? How do I use the whitelist?

The whitelist is an optional feature in IpStar. By using the whitelist function, you can restrict the public IP addresses of servers or devices accessing our services to the list you specify, to protect your interests and security. You can find this function in the account settings of the management console or maintain it through the API.